Sunday, 19 March 2017

We received extremely BAD SERVICE: "The big mattress" - /"My furniture store" -

Customer review / feedback about the company Thebigmattress / Myfurniturestore in Sydney, Auburn

Briefly about the problem:
We placed an order on website and paid for all items including delivery.
The seller didn't deliver what we ordered - we received another bunk bed model which we didn't agree to exchange and this model has missing parts. When we requested refund and collect wrong and faulty item back the trader just refused it.
By doing so the trader has breached the law on multiple occasions - see 'Consumer guarantees' section on

See email communication on this short video 

Case details "The big mattress" - aka "My furniture store" -

Based on our personal experience:

1. The trader is cheating on customers by promising to deliver one type of the bed but deliver another
2. The trader provides misleading information to the clients on the website and via email communication
3. The trader is making false statements about what customers did and did not requested. Basically, the Seller defames on Customers by denying clear statements (in written form) where customers requested specific model
4. The trader not just provided wrong model but this model has missing parts (base legs for stability) which makes it impossible to use due to health and safety issues
5. The trader breaks the law by refusing to refund
6. The trader refuses to collect goods back at his own cost

For all clients we recommend to stays away from these businesses: "The big mattress" - aka "My furniture store" -

If you already paid your money and having issues with Craig Mendel or Tristan Carvajal contact Fair Traiding immediately.

Seller's Name: Craig Mendel Enterprises Pty Ltd
Seller's Email:

Sales 1300 298 461
Level 2 / Auburn Mega Mall 265 Parramatta Road Auburn , NSW , 2144
1300 298 461
(02) 9648 4203
(02) 8011 3272
(02) 8011 3046


Monday, 27 February 2017

What do you know about Discount Mattresses & Beds for Sale TheBigmattress?

Did you see something like that "My Furniture Store – Australia’s Best Value Discount Furniture Store!
Finding cheap bedroom furniture that’s also great quality can seem very difficult; there are so many different suppliers and designers, it can be hard to find a real bargain. That’s why My Furniture Store has put together a range of furniture and bedding that’s well designed, made of quality materials, and available to the public at heavily discounted prices. Unlike other furniture stores, we offer genuine discounts of up to 80% off the recommended retail price of leather, PVC, timber & wooden furniture including pine furniture.

With over 3,000 different styles available, My Furniture Store has the biggest and best range of cheap furniture in Sydney. From kids’ bunk beds to elegant dining settings, plush lounges to minimalist bedroom suites, there’s something for everybody. We even offer d├ęcor and accessories, including linen and manchester in our bedding store section." 

That must be "The big mattress" - aka "My furniture store" -, right? ;)

Well, let's make it clear then... we just want to share REAL experience with these companies here

That's what we personally experienced with the seller, other customers probably might have better service, but we don't know it...

The good part: prices are OK.... sort of 'everything is always on sale'... we would recommend to compare with other stores - you might find that there is not much difference in price from other shops compare to

We received extremely BAD SERVICE

 To sum up:
1.       The Seller has provided misleading information to us (presenting wrong pictures on the website and promising that what we saw will be delivered however they deliver another product)
2.       The Seller is making deceive statements: the seller is saying that we didn’t specify that we need a model without extra legs however we were very specific about it from the very beginning
3.       Once Seller delivered wrong and faulty model we requested refund but seller refused money refund and refused return delivery at his own cost - this is against the law.

The bad part:

1. Extremely bad with delivery time-frames. In our case it took about 1 month. While in other store you will get, things ordered and delivered within few days, 'the big mattress' might deliver in a month(s). If you OK to wait, then it might be minor issue...
2. When we reported about the issues we received a phone call from the store - the guy who was calling us was very rude and shameless. He didn't want to listen anything just replied that we will not get anything from what we received.
3. 'The Big Mattress' online store was cheating on us, they were making foolish statements and refused to admit anything they did wrong to us.

Personal opinion: we will stay away from these companies: "The big mattress" - /"My furniture store" -